Hello,
I would like tyo reply my customers with automated answers using Insert text by pasting. In order to personalize the content, I would like to add the customer name into the text, for example:
Hello **Mark**, thanks for contacting us.
is it possible to get the sender's name and add it into my text?
Thank you
Short answer: Probably. 
Unfortunately, I don't have the Airmail app (Airmail 3?), and there is very little scripting info about Airmail on the 'net. So, based on the scripting dictionary (SDEF) for Apple Mail, I have put together this script which you can test in Script Editor.
Select the message in your Airmail inbox that you want to reply to, and run this script.
tell application "Airmail 3"
set msgList to selection
set oMsg to item 1 of msgList
tell oMsg
--- sender property should be in this format ---
-- "Sender Name <name@domain.tld>"
set senderStr to sender
--- Separate sender into Sender Name and Address ---
set AppleScript's text item delimiters to {" <", ">"}
set oSender to text items of senderStr
set senderName to item 1 of oSender
set senderAddr to item 2 of oSender
end tell
end tell
return senderName
Post the results of your test back here, and we'll go from there. If you actually get the sender's name, the rest of what you want is fairly easy.
I did find one other KM forum topic about Airmail that could be helpful:
Insert subject line from message selected/opened in AirMail 3
Maybe @CafeTran_Training, or other Airmail user, can jump in here with a better answer.
BTW, if you'd like to take advantage of scripting, I highly recommend Script Debugger 7.
SD7 now comes with a 20-day free trial, and then will gracefully downgrade to free SD7 Lite (which is still much better than Script Editor).
Many thanks for your answer.
Unfortunately I got this error messager after selecting a message in Airmail 3 and running the script:
error "Airmail 3 got an error: Can’t get selection." number -1728 from selection
This could work:
tell application "Airmail 3"
set theMessage to selected message
tell theMessage
set theSubject to subject
set the clipboard to theSubject
end tell
end tell
How to get the customer name instead of the subject title?
have you tried:
tell theMessage
set theSubject to subject
set senderStr to sender ### Customer
set the clipboard to senderStr
end tell
If this does not work, please post a screenshot of the Airmail 3 Scripting Dictionary, with "message" selected. Should show all elements and properties of "message".
Hello, I tried it but didn't help. Actually it is not pasting my content, so I guess that the function is not correct. Sorry, I am not a developer and I am confused using Script Editor
I have uploaded a dictionary screenshot.
Thanks
Please post the exact script you used in the Script Editor, Put it in a forum Code Block.
I did not give you the full script above; only the changes. So, to be clear, here's the full script:
tell application "Airmail 3"
set oMsg to selected message
(*
If the above fails, try this:
set msgList to selection
set oMsg to item 1 of msgList
*)
tell oMsg
--- sender property should be in this format ---
-- "Sender Name <name@domain.tld>"
set senderStr to sender
--- Separate sender into Sender Name and Address ---
set AppleScript's text item delimiters to {" <", ">"}
set oSender to text items of senderStr
set senderName to item 1 of oSender
set senderAddr to item 2 of oSender
end tell
end tell
return senderName
Note that it does NOT paste anything. It simply returns the senderName to the Script Editor Event Log (which you may need to enable).
Run this in Script Editor.
If it fails, then please post:
When you are viewing the AirMail scripting Dictionary, enter "message" into the search box, and then screen capture the results.
Hello, I tried all the options and these are the error messages I got:
set oMsg to selected message
error "Can’t get item 2 of {"kmforum@forum.keyboardmaestro.com"}." number -1728 from item 2 of {"kmforum@forum.keyboardmaestro.com"}
set msgList to selection
error "Airmail 3 got an error: Can’t get selection." number -1728 from selection
set oMsg to item 1 of msgList
error "The variable msgList is not defined." number -2753 from "msgList"
I am not that fluent here with Keyboard Maestro, but I use Text Expander to respond to a customer with fill ins, on the Mac and in Windows, not sure if that would be any easier. I find this works great for responding to customer in regards to a quote, see below.
Re: RFQ %filltext:name=Machine Model% Jamestown Machinery
%key:tab%%key:tab%%key:tab%%key:tab%%key:tab%
Hi %filltext:name=person%,
Good %fillpopup:name=Salutation:Morning:Afternoon:Evening%, per your request on the %filltext:name=Machine Model%, %fillpopup:name=RFQ:default=please see attached proposal, pictures, and videos.:please see attached proposal and pictures.:this machine has recently been sold, sorry.:please see attached proposal.:this machine has recently been taken off the market, sorry.%
%fillpopup:name=RFQ Option_1:default=:However we do have a really nice,% %filltext:name=Optional Machine Model:default=% %fillpopup:name=RFQ Option_2:default=:could that work for you?%
%fillpopup:name=RFQ Option_3::Let us know, if that doesn’t work I can check with my colleagues here, to see what they are working on.%
OK, I think I've done about all I can do without an actual copy of the AirMail 3 app.
But good news! I have been able to obtain a copy of the AirMail 3 Beta. So I will use that.
For anyone interested, download the beta here:
https://rink.hockeyapp.net/apps/84be85c3331ee1d222fd7f0b59e41b04
That's the official beta site provided to me by the Airmail support chat.
I'll get back to you soon.
Yes, but I hate the AirMail 3 scripting model. It makes very hard something that is very easy with every other email app I know.
So, AFTER you reply to the inbound email (your customer's email), run this script to get the sender's name:
tell application "System Events"
tell application process "Airmail 3" -- "Airmail Beta" in my case
tell window 1
tell scroll area 1
tell text field 1
set toRecipStr to (its value of item 1 of static text)
end tell
end tell
end tell
end tell
end tell
set AppleScript's text item delimiters to {" <", ">"}
set oToRecip to text items of toRecipStr
tell oToRecip
set toNameStr to item 1
set toAddressStr to item 2
end tell
return toNameStr
Now, let's put that in nice KM Macro.
Start by selecting the inbound email you want to reply to.
Please let us know if this works for you.
#### DOWNLOAD:
<a class="attachment" href="/uploads/default/original/3X/2/6/262e0a5042fcfeae977c4c69bab663be9967da65.kmmacros">Reply to AirMail 3 EMail with Custom Message [Example].kmmacros</a> (6.2 KB)
**Note: This Macro was uploaded in a DISABLED state. You must enable before it can be triggered.**
---
### ReleaseNotes
Macro/Script Author: @JMichaelTX
**HOW TO USE:**
1. Select the Inbound EMail in AirMail that you wish to reply to.
2. Trigger this macro
**SETUP:**
* Confirm, or reset, the "Select Reply..." Menu to ensure it references your Airmail app.
(I was using Airmail Beta).
* Adjust the "Insert Text" as desired for pasting into the Airmail reply.
**REFERENCE:**
This macro built in response to this topic/post:
Topic Title: Insert Airmail receiver's name
URL: https://forum.keyboardmaestro.com/t/insert-airmail-receivers-name/10424?u=jmichaeltx
Date: 2018-05-28
Author: retroriff
---
It works like a charm! I'm totally impressed by the great help I received from you, and also by the powerful features KB has.
Just one little question to make this script even better. How could I just pick up the first name of the sender, instead of the full name? I would like to reply:
Hello Mick
instead of:
Hello Mick Jagger
Thank you very much!
JMichaelTX https://forum.keyboardmaestro.com/u/jmichaeltx
May 30
retroriff:
Hello, I tried it but didn't help. Actually it is not pasting my content,
so I guess that the function is not correct. Sorry, I am not a developer
and I am confused using Script Editor
Please post the exact script you used in the Script Editor, Put it in a
forum Code Block
https://forum.keyboardmaestro.com/t/how-to-paste-script-or-text-in-a-code-block/10091
.
I did not give you the full script above; only the changes. So, to be
clear, here's the full script:
tell application "Airmail 3"
set oMsg to selected message
(*
If the above fails, try this:
set msgList to selection
set oMsg to item 1 of msgList
*)
tell oMsg
--- sender property should be in this format ---
-- "Sender Name name@domain.tld"
set senderStr to sender
--- Separate sender into Sender Name and Address ---
set AppleScript's text item delimiters to {" <", ">"}
set oSender to text items of senderStr
set senderName to item 1 of oSender
set senderAddr to item 2 of oSender
end tell
end tell
return senderName
Note that it does NOT paste anything. It simply returns the senderName to
the Script Editor Event Log (which you may need to enable).
Run this in Script Editor.
If it fails, then please post:
When you are viewing the AirMail scripting Dictionary, enter "message" into
the search box, and then screen capture the results.
Replace:
return toNameStr
with
set posSpace to offset of " " in toNameStr
if (posSpace > 1) then
set firstNameStr to text 1 thru (posSpace - 1) of toNameStr
else
set firstNameStr to toNameStr
end if
return firstNameStr
Hello, I tried that but it didfn't work to me. Here's my macro:
Keyboard Maestro 8.2.1 “Reply to AirMail 3 EMail with Custom Message [Example]” Macro
Reply to AirMail 3 EMail with Custom Message [Example].kmmacros (6.5 KB)
Please be more specific. Exactly how "it didfn't work"?
Errors? Post exact error msg.
Unexpected results? Post expected and actual results.
Sorry, I checked my code and tried it again and now it works.
This macro will be very helpful.
Thank you.
Some great and useful work here. I got some information over on automationorchard.com.
That enabled me to start a new email with a KM variable as a subject.
I'm now using this macro too (the modified one with the first name only). How would it be modified to take the full name of the sender and add that to a variable, and also to add the sender's email address to another variable? As I understand it, the modification to get the first name has meant that the full name isn't available anymore? (I really don't understand applescript!)
Thanks
OK, here's a more flexible macro/script that will return all of the sender's info, comma-delimited, into one KM Variable, which will work like an array:
FirstName,Full Name,Email address
Just replace the entire script in my above macro with this script:
property ptyScriptName : "Get ToRecipient Name of AirMail Outbound Message"
property ptyScriptVer : "2.2" -- Return All Recipient Info as CSV List
property ptyScriptDate : "2018-06-13"
property ptyScriptAuthor : "JMichaelTX"
(*
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
RETURNS: |text| Name of Sender of Inbound Msg, now the To Recipient of the Reply Message.
PURPOSE/METHOD:
• How To Use
• Reply to an Inbound Message for which you want the Sender's Name
• Then trigger this script.
• Because the Airmail scripting model does not expose the sender's name property, or a reference to a new reply message, we must resort to UI scripting to get the sender's name, from a reply window.
REQUIRED:
1. macOS 10.11.6+
2. Mac Applications
• Airmail 3 OR Airmail Beta
TAGS: @Lang.AS @SW.KM @SW.Airmail @CAT.EMail @CAT.Messages @Auth.JMichaelTX
REF: The following were used in some way in the writing of this script.
1. Airmail Beta app
https://rink.hockeyapp.net/apps/84be85c3331ee1d222fd7f0b59e41b04
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
*)
tell application "System Events"
tell application process "Airmail 3" # "Airmail Beta" OR "Airmail 3"
tell window 1
tell scroll area 1
tell text field 1
set toRecipStr to (its value of item 1 of static text)
end tell
end tell
end tell
end tell
end tell
set AppleScript's text item delimiters to {" <", " <", "<", ">"}
set oToRecip to text items of toRecipStr
tell oToRecip
set toNameStr to item 1
set toAddressStr to item 2
end tell
set posSpace to offset of " " in toNameStr
if (posSpace > 0) then
set firstNameStr to text 1 thru (posSpace - 1) of toNameStr
else
set firstNameStr to toNameStr
end if
set scriptResults to {firstNameStr, toNameStr, toAddressStr}
set AppleScript's text item delimiters to ","
set scriptResults to scriptResults as text
return scriptResults
So now you could have:
TO: %Variable%Local__AirMailRecipient[2]%
EMail: %Variable%Local__AirMailRecipient[3]%Hello %Variable%Local__AirMailRecipient[1]%, thanks for contacting us.
Note I have change the output of the Execute AppleScript
from: Local__ToRecipName
to: Local__AirMailRecipient
Questions?
Thanks again @JMichaelTX. One more question. Sometimes the RecipName is not defined and this is an example of what the script returns:
Hello <gezdeojsgiyxymzzgy2tmml4gqydsnjwg42hy@reply.domain.com,
Is it possible to filter recipients who have not been defined, or exclude email addresses?
Thank you