Once or twice a week, I find that KM hangs. I try to use a macro and get no response. Then I notice that the icon in the Big Sur menu bar is dimmed, and when I move the mouse pointer to it, I get the spinning beach ball.
This is a brand-new MacBook Air, running Big Sur. Any ideas of what to look at?
Edit: While I was including the image, the problem resolved itself. The icon was no longer dimmed and macros work again. Still, it shouldn't do that.
I've got an M1 MacBook Pro running Big Sur and I was about to report problems related to KM...I'm not sure if it's Big Sur and/or the Apple Silicone. I get the hanging at times, but mostly I get a really delayed reaction with hotkeys (like I'll hit the hotkey and the macro will run maybe 5-10 seconds later).
My problems seem to get worse with time...i.e. I don't notice it in the mornings, but it gets bad later in the afternoon. I can "fix" it by going to Activity Manager to stop the KM engine then relaunch it.
Sorry to hijack your thread...I'm wondering if we're having the same/similar problem.
I'm seeing the beach balls too. One thing that is very reproducible here is just accessing Safari in some way. For instance, Set Variable to Text with %FrontBrowserTitle% and both KM and Safari start beach balling…
I submitted this as a bug, and Peter Lewis helped me understand the problem. I use Snagit for screen captures, and it appears that Snagit is making clipboard access difficult. The problem happens with KM and with Facebook in Firefox, maybe elsewhere, too.
I reported the problem to Snagit and I hope they do something about it. Thanks for your replies!
I've been monitoring other related threads but decided to post back to this one since other threads seem to be more focused on the KM Editor being slow.
I still don't have a good handle on what's happening exactly, but it does seem like some combination of Big Sur and/or a M1 Mac is causing KM to either hang or really delay execution, mainly when overall CPU usage is high.
I've never had this problem with my old laptop (an Intel MacBook Pro running Mojave).
And it's hard to reliably replicate this, but it does seem like if my computer is very active (e.g. I've got a lot of windows open in Chrome and/or converting videos in HandBrake, something (the OS?) is making it harder for KM to accept keyboard shortcuts.
e.g. I've got high CPU usage, then I try to trigger a KM shortcut to reposition a window or something like that...it might take KM a few seconds to respond, or never (or maybe I'm not waiting long enough). Or maybe it's even causing KM to hang or crash, because if I go to Activity Monitor and quit KM, then relaunch it by launching the Editor, it'll work normally again.
When CPU usage is low, or I just rebooted my computer, so things are "fresh", everything (including KM) works great.
Sure. I'm now using a test version of Snagit 2021 (they identified the problem, fixed it, and sent me this test version). The problem happened in v 2020, and in whatever version I had before that.
As noted, when I made a region capture, and it was automatically saved to the clipboard, KM, Mail and Firefox hung, and I couldn't do anything with them until I copied some simple text to the clipboard, clearing whatever problem the capture caused.