This is a really long shot, but I thought I'd ask anyway.
They released a new version of the Contour ShuttlePro V2's UI, and there's no way to import settings from the old UI to the new one. I was hoping someone might have already dealt with this.
I suspect not, but I thought I'd ask.
Thanks. By the way, if you don't recognize my username, I am not a bot. 
Oh we recognize your user name and if anyone doesn't recognize your name then they are the bot.
I had so many settings in version 2 or 3 and when I went to four they didn't transfer and the software got worse. I finally just put everything in Keyboard Maestro and made it so it switched between profiles like there software does and have one for different apps that I use it in and it recognizes the hardware buttons. For the shuttle portion of it i use SteerMouse. I tried several and this software was by far the best with user presets you can download.
So in short I use Keyboard Maestro for all the buttons and Steermouse for the jogging and shuttling to get all the different settings that their software gave. Switching between computers is much easier now.
Shuttle Pro 2 - Group 1 - Default Mode for DanThomas Macros.kmmacros (714 KB)
I wish I had more to give of what you were looking for. You are the giver on this website and really wish I could give something useful back to you. I am downloading version 5 now and will see if there is anything I can find out. It has been about 10 years since they have done any real update so nice to see something new.
The new software looks sleek, how did you hear about the release?
It looks like they started from the ground up since none of these templates even import into the new software.