KM broken in Parallels Desktop after Mac OS X 10.11.4 update

Questions & Suggestions
1

Many (but not all) of the KM shortcuts and macros that I use in Parallels Desktop 9 have stopped working after updating my Mac to 10.11.4 today.

eg. I have hotkey ‘Key Pad 9’ replaced by ‘Shift Key Pad 9’, however the shift key is not being sent when I press 9. I have tried changing ‘hotkey’ to ‘device trigger’ with no improvement. Same problems in KM 6 and 7.

Is anyone else seeing problems with KM after today’s Mac OS X update, and do you have any suggestions for how to proceed?

2

there have been two updates to Parallels since V9.
You probably need to upgrade to V11 to be fully supported under El Capitan 10.11.

3

I tested Parallels 11 and it has the same problem. Something about the Mac update has broken the interaction between KM and Parallels, both newest and older versions.

4

Have you made queries to the Parallels forum and support?