Notification for a new item creation in a website

Questions & Suggestions
1

Hi everyone,

Is there any way to make KM push notification once a new ticket is being created on a website. All these things have to run in background, so I guess we need to use JAVA script or python. I have no idea of how to use either of them. If anybody is good at scripting, please help me out. I'll provide more info if needed.

3

As I see it, you have two basic options:

  1. Use a KM Macro with a Periodic trigger to access the web page, and check for the new ticket.
  2. Use a third-party service which notifies you by email when the web page has changed, and then have a rule in your email app that triggers a KM macro to check the page.

To check the target web page, you can use one of these:

  1. Execute a JavaScript in Browser action
  2. Get a URL action to download the page source into a KM Variable, then use Search using Regular Expression action to check for the new ticket
  3. Use Bash curl to download the page source, and then use Search using Regular Expression action to check for the new ticket
  4. Use ASObjC to download the page source, and then ASObjC Xpath methods to check for the new ticket.

Questions?