Xkeys not recognised

Questions & Suggestions
1

Hi, I had my Xkeys 24 working fine on my old computer and now I can seem to get it recognised or functional on my new MacBook Pro M2 running Sonoma. I had Maestro Keyboard Version 10.2 and just upgraded to version 11.0.3
Still the same result.
I have tried connecting thru a Type C hub and then direct to Mac. Still no luck.

Any help would be great.
Thanks.
Bob

2

Check System Settings -> Privacy & Security. Have you got an "allow this device to connect" request pending?

3

The behaviour of the XK devices caries from system to system.

You may need to recreate the triggers (as the key can change from system to system), and/or you may need to update the firmware on the devices.

Create a new macro with a new USB Device Key trigger and see if Keyboard Maestro can detect the keys. If so, then you need to recreate your triggers. If not, then you may need a firmware update to the device.

4

Hi Nige, Thanks for reply.
Permissions gives access to KM and KM Engine. No pending requests.
Cheers Bob

5

Hi Peter,
Thanks for your reply.
I tried new macro with Device Key Trigger and KM did NOT recognise the keys.
I will contact Xkeys re firmware update.

Thanks
Bob

6

You may be too deep. Before that, in the "Security" section of Privacy & Security, there's an "Allow accessories to connect" option. There may be a notification about your XKeys device there -- or, possibly, you have already refused permission.

Try setting the option to "Ask every time" then plug/replug the device. That should force the prompt again and you can allow and then reset the option to "Ask for new accessories".

More here: If your Mac asks you to allow an accessory to connect – Apple Support (UK), and in various other Apple Support docs if you follow the links.

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7

Hi Nige,
Thanks for your post.
I followed your suggestion and got the Connect to Mac alert and did that.
However, Keyboard Maestro, still does not recognise the XK24.
I tried the XKeys software and it recognises the XK24.
I have emailed Keys support and when I get an answer, I will post here.
Thanks again. Much appreciated.

1 Like