Peter, I could not find specific instructions, but it appears you should find this in the forum admin/setup:
Peter, I think many (most?) user would find having separate Categories helpful and logical, from their point-of-view.
Even if the user is wrong, and posts what he/she believes to be an issue in the "Issues" category, and it then turns out to be solvable, then we can provide the solution, and check the "Solved" checkbox.
Chances are if one user thought it was an issue, then other will also.
So when the user views the "Issues" category, they can more quickly find their "issue", and even see if it has been resolved.
IAC, if a user posts a topic in the wrong Category, it is very each to move it to another category. I do this all the time when users post questions about their macro in the "Macro" Category. Two clicks and I have moved it to "General". NBD.
IMO, "Issues" is also the perfect place to post:
- Known Keyboard Maestro issues/bugs/limitations
- When/If they are resolved, then we can make the post, and check the "Solved" checkbox.
- Issues with a specific macOS version
- Compatibility issues with other apps
The same thing goes for "Feature Requests".
IMO it would be much better for a user to find an existing "Feature Request" and add his/her input/use case.
Again, when/if the feature is implemented, we can make a post and check the "Solved" box.
I'm in the forum almost every day, and I don't mind moving topics to another Category if it needs to be done. I also usually add tags where needed.
None of us want confusion about where to post. I don't think having separate Categories for Help, Issues, and Feature Requests adds confusion. Actually to the contrary, IMO it adds clarity. If you switch the landing page to https://forum.keyboardmaestro.com/categories, then the user can quickly see the available Categories along with a brief purpose/description: