The most common topic on this forum is, “feature request”.
The vast majority of feature requests are not feature requests;
They are really help requests.
Valid feature requests are few and far between.
I am learning to translate “forum speak” into normal English.
In any post about:
- “feature request”
- “Why can’t KM do this like program A/B/C?”
my first thought is “translate” that as a request for help.
I suspect the poster is a relative beginner, who could benefit from some guidance.
But not always.
Plenty of topics, the poster is just too lazy to search.
So, what I’m going to do more is this:
- If the poster seems to be a beginner, I will provide gentle guidance, using simple actions.
Some who post “feature requests” are not beginners to KM.
They simply lack imagination.
Here, too, gentle encouragement is beneficial.
Something like, “Have you tried the XYZ action?”
For those who seem genuinely lazy, I will reply with a brief comment about the search function.
And, maybe, a suggestion of words to use in the search, like the sample below.
But I won’t provide links, because the search functions does that very well.
I won’t encourage the mentally lazy.
Thoughts and critique, please.
Example of reply to the lazies:
####“Have you tried the search function in the upper, right corner of this window?”